Resident Manager (Live-In)

Pacific Cove is a BC-owned and operated property management and investment company providing rental accommodation to families and individuals in communities throughout British Columbia, including Metro Vancouver, the Fraser Valley, Vancouver Island, and the Okanagan. We are currently seeking skilled Live-In Resident Manager to join our residential building team in Nanaimo. Reporting to the Property Manager this role provides regularly scheduled and as needed support for our tenants. If you feel you have what it takes to provide our residents with a rental experience that is second to none, you are a people person, and are committed doing whatever it takes to deliver exceptional customer service and support to our tenants then we welcome your application. What you are great at doing: * Collecting and ensure rents are deposited accurately and promptly * Serving notices in a professional and efficient manner * Enforcing apartment guidelines * Ensure vacancies are minimized and advertise vacant suites electronically and in print as required * Responding to all incoming telephone rental inquiries * Showing vacant suites to prospective tenants * Ensuring vacant units are cleaned and ready for move-in * Adhering to the residential tenancy act * Maintaining a daily log of calls/emails/showings etc. * Keeping copies of all letters, notices and other correspondence relating to a tenancy * Keeping careful record of petty cash * Addressing minor repairs and plumbing concerns in suites and common areas as required * Maintaining building fire codes * Exercising tact, diplomacy, and confidentiality at all times * Ensuring cleanliness of all common areas, walkways and greenery What you need to be successful: * Minimum 2 years of residential property management experience * Solid understanding of the Rental Tenancy Act * Successfully pass a Criminal Check * Strong computer skills: confident in MS Word, MS Excel, and MS Outlook (CRM experience a bonus) * Fluent in the English language, both written and verbal * Confidently communicate regularly with staff and tenants * Consistently uphold excellent customer service with all staff, tenants, contractors and other guests of the building