Estimator - C19

Craftsman Collision is a BC company. It is the largest privately owned collision repair chain in North America. Craftsman is all about quality, timely repairs with best in class customer service; we are looking for professional people to join our team and help us achieve our goals. THE ROLE: The Estimator position is located at our Nanaimo location (6680 Dickinson Road, Nanaimo, BC). The Estimator is responsible for ensuring that all estimates for repair are accurate, fair and in accordance with work outlined by insurance company requirements. As the customer service front line, they also manage the communication with the customer regarding the repair process and costs. The Estimator will: - Interact with customers and communicate their needs and requirements - Write quality estimates by inspecting vehicles, costing parts, supplies and labour and determine time for completion of repairs - Provide expertise and recommendations to customers regarding their vehicle - Coordinate work processes with technicians and other necessary departments - Follow automobile industry safety norms and standards - Perform informative and accurate walk around of all vehicles with customer and explain work performed - Deliver excellent customer service at each customer touch point - Communicate with customers in a helpful and knowledgeable way - Provide customers with updates as per internal policies throughout repair process To be successful in this role the ideal candidate will have: - Post-secondary education, certificate in Automotive Collision Estimator, or equivalent experience. - Two years' experience in a similar role - Strong communication skills both verbal and in writing - Be highly organized and detail oriented - Multi-tasking abilities - Be able to prioritize and manage deadlines - Have a strong work ethic, integrity and ambition to succeed - Very strong computer skills BENEFITS - Excellent benefits that include but are not limited to extended health, dental and MSP. After 3 months of employment, 100% of these benefits are paid for by Craftsman Collision. Thank you for your interest in Craftsman Collision.