$17 · Call Centre Rep English and Bilingual!

Are you a confident customer service representative who is looking for a permanent, full - time opportunity in Nanaimo? Do you enjoy speaking with people, offering excellent customer service and strong problem-solving skills? Are you Bilingual, French and English? If you answered yes, then we are looking for you. We are currently looking for customer service and call center individuals to join a dynamic and energetic team. What the company does? They are a front-leader of medical and recreational cannabis. What will your role involve? Providing excellent customer service over the phone, email and live-chat to customers. You will monitor orders using the CRM system. You will have fully paid training and benefits after 3 months! Other responsibilities will include: - Responding to all inquiries in French and English (bilingual required) - Conduct follow up calls/emails to ensure order accuracy - Maintain a high level of product knowledge - Process all new and existing orders to keep a high level of order management. Responsible for accurate entry and tracking of customer orders - Build and maintain excellent customer relationships - Liaise with internal departments to ensure accuracy and efficiency - Identify sales opportunities and up-sell when appropriate - Other administrative duties as needed Hour of Operations: This opportunity is full - time and permanent. You will be scheduled for 4 shifts/week, working 10 hours/day. You will get 3 days off! Shifts available include: 5:00am - 3:30pm AND 9:00am - 7:30pm Salary: Dependent on experience Advantages Great opportunity to work in a growing industry Great team atmosphere and culture Permanent full-time opportunity in Nanaimo Benefits after 3 months Excellent compensation package including competitive wage and benefits package Great location and easily transit accessible Start dates available in September and October Training & development programs Qualifications Excellent communication skills in both French and English (bilingual required) Customer service experience is required Call Centre experience is an asset Excellent computer skills Great at building and maintaining relationships